About Us
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About Us Rent-A-Wreck was established in 1976 in Prince George, BC and the first franchise was opened in 1978. Our colourful history has brought us to the number one position in used car rental and sales in Canada. For franchise information please click the yellow tab marked “franchise opportunity”. Rent-A-Wreck is the registered trademark held by Practicar Systems Inc. a wholly owned subsidiary of Franchise Services of North America, Inc. (formerly known as Rent-A-Wreck Capital, Inc.) Rent-A-Wreck is currently traded on the TSX Venture Exchange under FSN. We are not directly affiliated with any Rent-A-Wreck system outside of Canada at this time. For more information, click the yellow tab marked "FSNA". Think Rent-A-Wreck! If you are thinking of Renting or Buying a car or truck, Rent-A-Wreck offers budget minded individuals the free opportunity to think economy with reliability, thrifty pricing and value for your dollar. For moving, business needs, local and vacation rentals, or buying a reliable vehicle, always check with Rent-A-Wreck. Check our local branches for specials and discount coupons. CUSTOMER RENTING POLICY (Posted at each location) CUSTOMER’S RESPONSIBILITY The primary renter (Customer) is responsible for the vehicle and financially responsible for all charges. ADDITIONAL DRIVERSIn keeping with Rent-A-Wreck’s policy of providing you with value for your renting dollar, we do not charge for additional drivers noted on your rental agreement. GASOLINEAll our vehicles are rented with a full tank of gas. To extend this courtesy to future customers we ask that you please return the vehicle with a full tank of gas. Vehicles not returned with a full tank of gas will be subject to a surcharge, plus the cost of refuelling. FLUID LEVELSPlease have all fluid levels checked at every gasoline refill. The Rent-A-Wreck licensee will reimburse customers for all fluids (except gas) that the vehicle requires (with proper receipts). BREAKDOWNSPlease note that any minor problem $20.00 or less (eg. Fan belt, radiator hose, etc.) should be repaired and a receipt kept. Any problem of an unknown or serious nature must be reported immediately to either the nearest Rent-A-Wreck location or to our office. Please ask about Personal Accident Plus protection which includes coverage for roadside assistance and more. Negligent or careless use of our vehicles (including gravel road usage) resulting in damages, is the responsibility of the customer. Please return vehicles in a clean condition. Excessively dirty vehicles are subject to a cleaning surcharge. ACCIDENTS AND INSURANCEPlease report all accidents to Rent-A-Wreck within 24 hours or the collision damage waiver becomes null and void and all damages will be the responsibility of the customer. Please note that any driver not listed on the contract is uninsured and all physical damages caused by this driver will be the responsibility of the customer. Any driver convicted of driving under the influence voids all insurance coverage and all damages will be the responsibility of the customer. There is no comprehensive glass coverage included. Ask about our Tire and Glass Waiver. TICKETSIt is the responsibility of the customer to pay for all parking and speeding tickets received during rental. Please advise us of all parking, radar and speeding tickets received upon return of the rented vehicle. There is a surcharge for each unpaid parking, multanova (radar or photo radar) and speeding ticket. PAYMENTWe accept Visa, MasterCard and American Express. Cash payments require prior credit approval. NOTE: Each Rent-A-Wreck location is operated by an individual licensee. Rent-A-Wreck is committed to respecting the privacy of our clients and franchisees. In order to communicate our commitment, we have prepared this Privacy Statement to advise you of our privacy practices and how to contact us with any questions you may have about our handling of your personal information. COLLECTION OF PERSONAL INFORMATIONWhen you contact one of our rental offices to rent a vehicle, we must collect certain personal information from you. We only collect information that is essential for us to provide our services to you. The information we typically collect from our customers includes:
NB: Only a name; email address; pick-up/drop-off location & times are required to request the confirmation of a reservation on our web site. In the instance of a cash only transaction, we require additional information such as:
If you are applying for a Rent-A-Wreck franchise, you will be required to provide us with additional information such as:
The personal information we collect from you will only be used for reasonable purposes and, subject to limited statutory exceptions, you will be notified of those purposes before the information is collected. Typically, the purposes for which we collect personal information from our customers include:
Personal Information is normally collected from franchise applicants for the following purposes:
In order to provide our services to our customers, and to process franchise applications, it is sometimes necessary for us to disclose your personal information to third parties. We will only disclose your personal information to others when it is reasonable to do so and we will only disclose as much information to the third party as is necessary to satisfy the purpose of the disclosure. During the course of our business activities, we may disclose personal information to the following organizations:
If we do disclose your personal information to a third party, we will take steps to ensure that the party handles your personal information in the same manner, and to the same standards. ACCESSING AND CORRECTION YOUR PERSONAL INFORMATIONSubject to certain legislated exemptions, you are entitled to access:
You are also entitled to request that we correct any errors or omissions in your personal information. In order to request access to, or a correction of, your personal information, you must send a written request to the address set out at the bottom of this statement. Upon receipt of your written request, we will make every reasonable effort to assist you and to respond to your request as accurately and completely as possible. Depending on the nature of your request, we may charge you a fee for processing your request. ACCURACY OF YOUR PERSONAL INFORMATIONAs part of our privacy commitment to you, we will undertake to make every reasonable effort to ensure that all of your personal information that we have collected, used or disclosed, is accurate and complete. In order to maintain the accuracy of your personal information for as long as it is used for the purposes set out above, your prompt notification of any changes to your personal information will assist us. PROTECTION OF YOUR PERSONAL INFORMATIONWe have made reasonable security arrangements to protect your personal information from such risks as: unauthorized access, collection, use, disclosure, copying, modification, disposal or destruction. RETENTION OF PERSONAL INFORMATIONWe have put in place a retention schedule based on our legal and accounting practices that limits the length of time we will keep the personal information you have provided to us. At the end of the relevant period, we will dispose of your personal information in a secure manner. CONTACTING USIf you wish to inquire about our privacy practices, to access or correct your personal information, or to opt out of further communications, please contact us by using the following methods: Contact the franchise where the information was initially collected. Example Vancouver@rent-a-weck.ca or 1-800-327-0116 plus location If you are not satisfied please then contact the national office. info@rent-a-wreck.ca or as below. Under construction Under construction National Office, Rent-A-Wreck Colleen Pickard: Franchise Development Coordinator
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